Shipments and returns
Your pack shipment
Packages are generally dispatched within 1 day of receipt of payment and are shipped whit DHL with tracking. Whichever type of shipping you choose, we will provide you with a link to track your package online.
Shipping costs include handling and packaging charges and postage. Handling costs are fixed, while transport costs vary depending on the total weight of the shipment.
If you choose a payment method on delivery, the cost of shipping will be increased by € 3.9. We advise you to group your items in a single order.
At the time of shipment you will receive an email confirming the shipment.In case of incorrect order or no longer desired, contact us as soon as possible privately!
Please note that by purchasing on our site you automatically accept all the codes listed below.
The boxes are adequately sized and your items are well protected.
Pursuant to the Consumer Code (Legislative Decree 206 of 6 September 2005), if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Expert4house a reference to VAT and SDI Code, has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
To exercise this right, the customer must send an email to firstname.lastname@example.org with:
Mail subject: Return and Order number
Text: Enter product name / code
refund method: Iban bank + account holder or paypal email.
- For the return to be accepted:
a) The maximum time required for the return request is 14 days from receipt of the order.
b) the returned item must be perfectly intact and unused and in the same condition in which it was delivered, accompanied by all the original labels (in case of damage to the packaging by the courier, contact us within 24 hours of receiving the order with photo attached by email email@example.com)
c) Each returned product must not show signs of wear, damage or any unsuitable condition.
- If the Return is Confirmed by Expert4house via email:
a) Send your product to our address "GEFA SRLS, Via Maria 105-111, 03100 Frosinone"
b) The Parcel that arrives in our warehouses is subjected to an integrity assessment * and then a refund is issued only for the products received according to the method previously requested by email.
NB: All shipping costs incurred are fully charged to the customer
a) We do not accept returns of items returned after the above time period. (If the requested return is sent autonomously without Expert4house Confirmation and beyond the time limit indicated above, we may have to return it to the sender and ask to cover the shipping costs)
Remember that the return remains your responsibility until it is received in our warehouses, so be sure to always request the receipt of the shipment of your returns from the courier you have entrusted.
- Expert4house reserves the right to refuse unauthorized returns if the integrity assessment is negative or the product does not comply with all the terms and conditions provided for in the return policy The contract stipulated between Expert4house and the Customer must be considered concluded with acceptance , even if partial, of the order by Expert4house, which reserves the right to accept the order.
There may be delays of a few minutes in the database on the quantity of products, therefore we cannot guarantee the assignment of the products ordered at the time of purchase.
- The image of the products offered on the site and on the description of a product may not be perfectly representative of its characteristics and may differ in color, size or similar characteristics.
Some Accessory Poducts shown in the figure are to be considered illustrative only. All purchase support information is intended as a simple generic information material, not referable to the real characteristics of each individual product.
The prices indicated are to be understood as excluding VAT and may be subject to change at any time without giving any prior notice.
The quantities of products available at the time of the order may be subject to variations even by a few minutes due to database delays, therefore the assignment of the products ordered is not guaranteed.
These pre-contractual conditions are understood to be accepted by the customer at the time of the conclusion of the order, therefore Expert4house is not responsible for failure to read the conditions listed below.