If the water level isn't displayed correctly, it's often not a sensor issue, but a problem with the app's configuration. During installation, you need to correctly set the tank height, or Installation Height, which is the distance between the sensor installed at the top and the bottom of the tank. This measurement helps the system calculate the actual fill percentage. If the height is entered incorrectly, the app may display an incorrect level, such as a full tank when it isn't, or a low level even though there's water in it.