These Terms and Conditions of Use (“ Terms ”) govern your access to and use of the website www.expert4house.com/en/ (“ Site ”). By accessing or using the Site, you accept the Terms in their entirety. If you do not agree to any of the provisions, please do not use the Site.

2) Owner of the site and contacts

The Site is owned by GEFA SRLS – Expert4House , Via Maria 105/111, 03100 Frosinone (FR), CF/ P.IVA 03139870608 , REA FR – 302230. Contacts: [email protected] ; PEC: [email protected] . The consumer information required by D.Lgs 70/2003 is also included in our Legal Notes .

3) Scope of application and related documents

These Terms govern the use of the Site and its information content. The purchase of products/services through the Site is governed by the General Conditions of Sale ("GTC"), which prevail in the event of conflict with these Terms for contractual aspects of B2C sales. The mandatory rights of consumers under the Consumer Code remain unaffected.

4) Changes to the Terms

We may update the Terms for technical, regulatory, or organizational reasons. Changes are effective upon posting on the Site. Your continued use of the Site constitutes acceptance of the new terms.

5) Access to the Site and availability

Access may be temporarily suspended or limited for maintenance, updates, or technical/security reasons. We do not guarantee the continuous availability or error-free nature of the Site.

6) Registration and account

Some features require the creation of an account. You guarantee the accuracy of your data and the security of your credentials, and you undertake to promptly report any unauthorized use. We may suspend or terminate your account in the event of a violation of the Terms.

7) Permitted use and prohibited conduct

You are prohibited from: violating applicable laws or third-party rights; introducing malware or engaging in unauthorized scraping ; circumventing security measures; overloading infrastructure and networks; or using the Site for unlawful or offensive purposes. We may adopt technical/legal measures to prevent abuse.

8) Intellectual property

Text, images, logos, trademarks, layout, and all content on the Site are protected by copyright and trademark law. Any unauthorized reproduction or use is prohibited. Quotations are permitted for news/study purposes, provided the source ( GEFA SRLS – Expert4House ) and URL are cited. Third-party trademarks are the property of their respective owners.

9) User-generated content (reviews)

Reviews must be truthful and respectful. We reserve the right to moderate or remove content that violates the law or these Terms (e.g., offensive or defamatory language, or IP infringement).

10) Information on electronic and home automation products

The product data sheets are carefully compiled but may present minor differences (illustrative images, technical tolerances, equipment/packaging). Before purchasing and installing, always check compatibility ( Wi-Fi standards, Zigbee, protocols, power supply, loads), electrical/environmental requirements and the manufacturer's instructions . 230 V devices must be installed by qualified personnel in compliance with safety regulations and applicable EU directives (e.g. Low Voltage Directive 2014/35/EU; EMC 2014/30/EU; RED 2014/53/EU for radio equipment). Use must be in compliance with the intended use and applicable laws.

11) Third-party software, apps and cloud services

Some products integrate with third-party apps/services (e.g., manufacturer apps, IoT platforms, voice assistants). These services are operated by their respective providers; we do not control their availability, features, or policies. Software updates, API changes, or service discontinuations may impact functionality. You should consult the privacy policies and terms of these providers.

12) Video surveillance and respect for privacy

For cameras and smart security systems, users must comply with data protection regulations: simplified information notices posted before the area being filmed, a link to the full information notice, limited retention times, and lawful placement (no areas where personal dignity is violated), in accordance with the guidelines of the Data Protection Authority and the EDPB Guidelines on video devices.

13) Limitations and safety of use

Connected home automation and security systems depend on a power grid, local/internet connectivity, and cloud services. It is the user's responsibility to implement adequate measures (backups, stable network, firmware updates). Devices are not intended for life-critical functions (e.g., life-saving systems, primary fire protection) unless specifically certified for that purpose: do not rely on them as your sole safety device.

14) Privacy and Cookies

Personal data is processed in accordance with Regulation (EU) 2016/679 – GDPR and national legislation. For details, please see our Privacy Policy and Cookie Policy (banner with "accept/reject/manage" options and Consent Mode v2 for Google tags).

15) WEEE and Batteries/Accumulators

The end-of-life management of electrical/electronic equipment and batteries follows the WEEE ( D.Lgs 49/2014 ) and Batteries ( D.Lgs 188/2008 ) regulations. Do not dispose of devices in municipal waste: use dedicated collection systems or "one-for-one" /“uno -for-zero" collection where applicable.

16) External links

The Site may contain links to external resources not controlled by the Owner. We are not responsible for the content, services, or policies of such sites, nor for any damage resulting from their use.

17) Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential damages, lost profits, or data arising from the use or inability to use the Site. We remain liable for non-excludable liability for willful misconduct or gross negligence, and for mandatory consumer rights under the law.

18) Complaints and out-of-court dispute resolution (ADR)

For assistance or complaints, please write to [email protected] . You can consider using ADR bodies pursuant to D.Lgs 130/2015 (amendment of Directive 2013/11/EU). Note: The European Commission's ODR platform has been discontinued since July 20, 2025; please refer to national ADR channels (Chambers of Commerce and registered bodies) or the ECC-Net network.

19) Applicable law and competent court

The Terms are governed by Italian law. For disputes with consumers, the court of the consumer's place of residence or domicile has exclusive jurisdiction. For professional users (B2B), the court of Frosinone has exclusive jurisdiction, except for mandatory provisions.

20) Final provisions

The invalidity /en/index.php?controller=product&rewrite=inefficacia of any provision does not affect the validity of the remaining provisions. Any tolerance by the Owner of violations does not constitute a waiver of its rights. The Italian language version prevails in the event of any discrepancies with translations.