Shipping and Returns
Shipping
At Expert4House, we ship throughout Italy via SDA courier. Standard home delivery costs €5.90, while delivery to a Pickup Point costs €5.40. For orders of €100 or more, shipping is free with SDA standard service. Orders confirmed by 3:30 PM on weekdays are processed and shipped the same day; subsequent orders or orders placed on weekends and holidays are processed on the next available business day. Estimated delivery times are 24-48 hours from the time the package leaves the courier and can take up to 72 hours for islands and remote areas. As soon as the package is handed over to the courier, we send a confirmation email with a tracking link so you can track your shipment in real time. Cash on delivery via SDA is also available for an additional €3.90. During checkout, you can choose a Pickup Point near you, a convenient and affordable solution. Deliveries normally take place Monday through Friday, approximately between 9:00 AM and 7:00 PM. Additional delivery times may apply for remote locations.
We ship internationally to the European Union and several non-EU countries via UPS Standard and DHL Express , both with trackable service. For orders of €150 or more, shipping is free with UPS. UPS Standard delivers on average 2–3 business days, while DHL Express generally takes 1–2 business days. Shipping costs are automatically calculated at checkout based on destination and weight and are visible before confirming your order. Prices start at €11.90 for UPS Standard and €18.90 for DHL Express. There are no additional customs duties within the EU; for shipments to non-EU countries, any import duties and taxes are the responsibility of the recipient. During peak periods, holidays, or exceptional weather or traffic conditions, delivery times may be longer.
To facilitate delivery, we ask you to provide a complete address including house number, intercom, and telephone number. If you are absent when the delivery is due, the courier will leave a note, allowing you to reschedule the delivery or collect the package at the designated location. Upon receipt, if the package shows signs of damage, please sign "with reservation" and contact us promptly. This way, we can open a case with the courier and assist you without delay.
Returns and Refunds
Simple and transparent policy. We accept returns within 14 days of receiving your order. The right of withdrawal applies only to consumers (natural persons purchasing for purposes other than their professional activity and without providing a VAT/SDI number). No reason is required and there are no penalties.
Conditions of products to be returned
Products must be new, unused, complete with tags, accessories, manuals, and original packaging. Electronic and home automation devices must be returned with the same protective materials (including antistatic bags for boards and modules). If the package arrives damaged by the courier, please report it within 24 hours, attaching photos, to expert4house.com so we can initiate a claim. The consumer is only responsible for any decrease in value due to handling that is not necessary to verify the nature, characteristics, and functioning of the item (try it out as you would in a store).
Home automation products: specific conditions for withdrawal
Returns are still possible, but the item must be returned uninstalled and without any traces of wiring or assembly (marked terminals/screws, cut cables, holes, installation residue, broken seals). Only a bench test without modifications is permitted: no soldering, cutting of connectors, or permanent fixings. Any signs of installation or use beyond the normal test period may result in a proportional reduction in the refund, up to and including non-acceptance if the product is no longer resalable.
How to request a return (within 14 days)
- From your account: go to "My Account" → "Product Returns" , select the order, and fill out the form, indicating the product name/code . Clearly describe the reason for the return and, in the event of a suspected malfunction, attach photos and/or videos demonstrating the problem (including any connections/wiring, if relevant).
- By email: write to expert4house.com with the subject “Return + order number” and include in the text the product name/code and refund method (IBAN + holder or PayPal email), attaching photos/videos of the defect if present.
- After our confirmation , you will receive instructions and an RMA number (if applicable). From that moment, you have 14 days to ship the goods ; the deadline is considered met if you hand the package over to the courier before the deadline. Ship to: GEFA SRLS – Via Maria 105–111, 03100 Frosinone (FR) . Do not send packages with cash on delivery or freight collect : they will be refused. Always use traceable shipping and package carefully ; the return remains your responsibility until it arrives at the warehouse.
Return costs and refunds
Unless we offer a free return, the customer is responsible for the return shipping for withdrawals. We refund all payments received, including the initial standard shipping; any additional charges for expedited delivery (e.g., express/24h) are not refunded. Refunds will be made using the same payment method used for the order, unless otherwise agreed, at no cost to you. We process the refund within 5–7 business days of verifying the integrity of the return, and in any case no later than 14 days after you notify us of your withdrawal; we may withhold the refund until we receive the goods or provide proof of shipment.
Integrity assessment on arrival
Returns without authorization or after the deadline will not be accepted and may be returned to the sender with shipping costs charged. Upon receipt, we verify the integrity, functionality, serial number/IMEI, and completeness of packaging, manuals, cables, brackets, screws, accessories, freebies, and seals. Any missing parts or signs of use beyond the simple test will result in a proportional reduction in the refund; if the product has been tampered with or is unreturnable, the return may be rejected.
Exceptions to the right of withdrawal (when returns are not possible)
The right of withdrawal does not apply to, among other things, personalized or made-to-measure goods; sealed goods that are not suitable for return due to hygiene or health protection reasons if opened; sealed software/audio/video products if opened; digital content not on a tangible medium if the performance has begun with your consent; perishable goods; services performed entirely with your consent within the 14 days. The right of withdrawal does not apply to cables sold by the meter or components cut/adapted at the customer's request.
Defective or non-compliant products (24-month legal guarantee)
If the product has a defect, you are entitled to the 24-month legal warranty provided by the Consumer Code. To initiate the process, please write to expert4house.com , indicating your order number, a description of the defect, and, if possible, photos/videos and a wiring diagram. The item will be inspected by our technicians; if the defect is confirmed as a defect , we will repair or replace it (return costs are the customer's responsibility). If the inspection reveals tampering, improper use, impacts, incorrect installation, incorrect voltage, short circuit, overloaded contacts/relays, lack of grounding where required, unauthorized firmware, hardware modifications, leaks due to installation in unsuitable environments, or normal wear and tear, the warranty does not apply. In this case, we will send a repair estimate, and if not accepted, the customer will be responsible for returning the item. Claims for remedies expire 26 months after delivery.
Transport Damage on Delivery
Always check the condition of the package upon delivery. If you notice damaged or tampered with packaging , sign with "subject to inspection" (preferably specifying , for example, "packaging damaged on the right side"), take photos of the outer packaging, the courier's label, and the contents, and contact us within 24 hours . If there is obvious damage , you can refuse delivery and notify us: we will open a case with the courier and assist you with a replacement or refund .
Professional installation
Devices connected to the 230V mains must be installed by qualified personnel in compliance with technical standards and the manufacturer's manual, with adequate upstream protection (circuit breaker, differential circuit breaker, and possible overvoltage protection) and system checks. In the event of a fault, we may request detailed photos of the terminals, connections, and housing, as well as the installer's declaration of conformity.
Restoration and privacy before returns
Before shipping your product, please reset it to factory settings and disconnect your account from the app or any cloud/voice assistant integrations, remove any scenes/automations, and delete any personal data.
Shipping and Returns
Shipping
We ship internationally to the European Union and several European countries via UPS Standard and DHL Express , both with trackable service. With UPS Standard, average delivery times are approximately 2–3 business days , while with DHL Express, delivery is generally 1–2 business days . For orders of €150 or more, shipping is free with UPS standard service. Costs are automatically calculated at checkout based on destination and weight and are visible before confirming the order; indicative costs start from €11.90 for UPS Standard and €18.90 for DHL Express. Within the EU, there are no additional customs duties ; for shipments to non-EU countries, any import duties and taxes are the responsibility of the recipient. During seasonal peaks , holidays, or in the presence of exceptional weather or traffic conditions, delivery times may be longer.
To facilitate delivery, we ask you to provide a complete address including house number, intercom, and telephone number. If you are absent when the delivery is due, the courier will leave a note, allowing you to reschedule the delivery or collect the package at the designated location. Upon receipt, if the package shows signs of damage , please sign "with reservation" and contact us promptly. This way, we can open a case with the courier and assist you without delay.
Returns and Refunds
Simple and transparent policy
We accept returns within 14 days of receiving your order. The right of withdrawal applies only to consumers (natural persons purchasing for purposes other than their professional activity and without providing a VAT/SDI number). No reason is required and there are no penalties.
Conditions of products to be returned
Products must be new, unused , complete with tags, accessories, manuals, and original packaging . Electronic and home automation devices must be returned with the same protective materials (including antistatic bags for boards and modules). If the package arrives damaged by the courier, please report it within 24 hours, attaching photos, to expert4house.com so we can initiate a claim. The consumer is only responsible for any decrease in value due to handling that is not necessary to verify the nature, characteristics, and functioning of the item (try it out as you would in a store).
Home automation products: specific conditions for withdrawal
Returns are still possible, but the item must be returned uninstalled and without any traces of wiring or assembly (marked terminals/screws, cut cables, holes, installation residue, broken seals). Only a bench test without modifications is permitted: no soldering, cutting of connectors, or permanent fixings. Any signs of installation or use beyond the normal test period may result in a proportional reduction in the refund, up to and including non-acceptance if the product is no longer resalable.
How to request a return (within 14 days)
- From your account: go to "My Account" → "Product Returns" , select the order, and fill out the form, indicating the product name/code . Clearly describe the reason for the return and, in the event of a suspected malfunction, attach photos and/or videos demonstrating the problem (including any connections/wiring, if relevant).
- By email: write to expert4house.com with the subject "Return + order number" and include the product name/code and refund method (IBAN + holder or PayPal email) in the text, attaching photos/videos of the defect, if applicable.
- After our confirmation , you will receive instructions and an RMA number (if applicable). From that moment, you have 14 days to ship the goods ; the deadline is considered met if you hand the package over to the courier before the deadline. Ship to: GEFA SRLS – Via Maria 105–111, 03100 Frosinone (FR). Do not send packages with cash on delivery or freight collect : they will be refused. Always use traceable shipping and package carefully ; the return remains your responsibility until it arrives at the warehouse.
Return costs and refunds
Unless we offer a free return, the return shipping for withdrawals is the responsibility of the customer . We refund all payments received , including the initial standard shipping ; any additional charges for expedited delivery (e.g., express/24h) are not refunded. The refund will be made using the same payment method used for the order, unless otherwise agreed, at no cost to you. We process the refund within 5–7 working days of checking the integrity of the return and in any case no later than 14 days from when you notify us of the withdrawal; we may withhold the refund until we receive the goods or provide proof of shipment .
Integrity assessment on arrival
Returns without authorization or after the deadline will not be accepted and may be returned to the sender with shipping costs charged. Upon receipt, we verify the integrity , functionality , serial number/IMEI, and completeness of packaging, manuals, cables, brackets, screws, accessories, freebies, and seals. Any missing parts or signs of use beyond the simple test will result in a proportional reduction in the refund ; if the product has been tampered with or is unreturnable, the return may be rejected .
Exceptions to the right of withdrawal (when returns are not possible)
The right of withdrawal does not apply, among other things, to personalized or custom-made goods ; sealed goods that are not suitable for return for hygiene or health protection reasons if opened ; sealed software/audio/video if opened ; digital content not on a tangible medium if the performance has begun with your consent; perishable goods ; services performed entirely with your consent within the 14 days. The right of withdrawal does not apply to cables sold by the meter or components cut/adapted at the customer's request .
Defective or non-compliant products (24-month legal guarantee)
If the product has a defect, you are entitled to the 24-month legal warranty provided by the Consumer Code. To initiate the process, please write to expert4house.com , indicating your order number , a description of the defect, and, if possible, photos/videos and a wiring diagram . The item will be inspected by our technicians. If the defect is confirmed as a defect, we will repair or replace it ( return costs are the customer's responsibility ). If the inspection reveals tampering, improper use, impacts, incorrect installation, incorrect voltage, short circuit, overloaded contacts/relays, lack of grounding where required, unauthorized firmware, hardware modifications , leaks due to installation in unsuitable environments, or normal wear and tear , the warranty does not apply. In this case, we will send a repair estimate , and if not accepted, the customer will be responsible for returning the item. Claims for remedies expire 26 months after delivery.
Transport Damage on Delivery
Always check the condition of the package upon delivery. If you notice damaged or tampered with packaging , sign with "subject to inspection" (preferably specifying , for example, "packaging damaged on the right side"), take photos of the outer packaging, the courier's label, and the contents, and contact us within 24 hours . If there is obvious damage , you can refuse delivery and notify us: we will open a case with the courier and assist you with a replacement or refund .
Professional installation
Devices connected to the 230 V network must be installed by qualified personnel in compliance with technical standards and the manufacturer's manual, with adequate upstream protection (circuit breaker, differential circuit breaker, and possible overvoltage protection) and system checks. In the event of a fault, we may request detailed photos of the terminals , connections, and housing, as well as the installer's declaration of conformity .
Restoration and privacy before returns
Before shipping your product, please reset it to factory settings and disconnect your account from the app or any cloud/voice assistant integrations, remove scenes/automations , and delete any personal data .
Standard shipping with SDA courier costs €5.90 .
If you choose delivery to a Collection Point , the cost is €5.40 .
Orders over €100 enjoy free shipping (SDA only).
Standard shipping via SDA generally takes 24-48 business hours from the time the package leaves, up to 72 hours for islands. If you choose delivery to a Pickup Point, the estimated delivery time is approximately 3-5 business days. Delivery times may vary depending on the location, the day of order, and any holidays or weather conditions.
Yes, cash on delivery is available via SDA courier with a supplement of €3.90 .
Orders are processed and shipped the same day if received before 3:30 PM on weekdays. Orders received after this time or on weekends/holidays will be processed the next business day . As soon as your package is handed over to the courier, you'll receive a shipping confirmation email with a link to track your delivery in real time .
Yes, we offer free shipping to Italy on all orders of €100 or more.
Free shipping is provided via SDA courier with trackable service and estimated delivery times of 24/48 working hours (up to 72 hours for islands).
The €100 limit is net of any discounts and excludes cash on delivery charges (if selected).
Of course! After shipping, you'll receive an email with a link to track your package in real time .
Yes! During checkout, you can select a pickup location near you.
It is a convenient and cheaper solution ( €5.40 ).
Yes, we ship throughout the European Union and to several European countries via reliable couriers such as UPS Standard and DHL Express .
We use the following couriers:
UPS Standard: economical and reliable option.
DHL Express: for urgent and fast shipments.
Both options include tracked shipping.
Yes, we offer free shipping to Italy on all orders of €150 or more.
Free shipping is provided via UPS with trackable service and estimated delivery times of 48-72 business hours.
The €150 limit is net of any discounts.
UPS Standard : approximately 2-3 business days
DHL Express : Usually 1–2 working days
Delivery times may vary depending on the country, local courier availability, and any customs delays.
Costs start from €11.90 with UPS Standard (price may vary depending on destination) and
€18.90 with DHL Express (cost varies depending on the country and weight of the package).
Shipping costs are automatically calculated at checkout and are visible before confirming your order.
Yes! All international shipments include full tracking .
You will receive an email with the tracking link as soon as your package is handed over to the courier.
No, there are no additional duties or customs charges for shipments within the European Union .
For shipments to non-EU countries, any customs costs are the responsibility of the recipient .
You have 14 days from the date of receipt of the order to open a withdrawal request if you are a consumer (without VAT/SDI number).
We recommend removing your jewelry before showering, swimming, or exercising to preserve its shine and longevity. From your account: My Account → Product Return , select the order, describe the reason, and attach photos/videos (especially if there is a suspected defect). Alternatively, write to expert4house.com with the subject "Return + order number."
Except for "free return" promotions, return shipping is the customer's responsibility . We recommend tracked shipping.
Product intact and unused , original packaging , manuals , accessories , labels , any freebies . For electronic devices, use the original antistatic bags and protectors.
Please report it to us within 48 hours with photos/videos of the unboxing and bench test. We prioritize prompt replacements after verification.
Returns are accepted only if uninstalled and without signs of wiring/assembly . Only bench testing without modifications is permitted.
Usually within 5–7 business days of verification (but always within 14 days of your notification). We also refund the initial standard shipping cost; not the express surcharges.
Open a case from your account or via email with photos/videos (DOA notification must be made within 48 hours ). If the item is defective , we'll repair/replace it free of charge ; if it's due to incorrect installation/tampering/overvoltage , the warranty doesn't apply and we'll send you a quote (you'll be responsible for any return shipping).
You can contact us via:
Telephone: +393426482399
Email: expert4house.com
Our team is available Monday to Friday, 9:00 am to 6:00 pm.
If your order hasn't shipped yet , please contact us immediately at expert4house.com : we'll do our best to block/update it.
Typically within 24 business hours. During peak periods, it may take a little longer, but we respond to all inquiries.
In the product sheet on the website (documents section) or upon request via email . If you don't find them, please provide us with the exact model .
A brief description, photos of the connections/wiring , any diagram , video of the behavior and exact model of the device (with firmware if known).