1) Object

These General Conditions of Sale (“ GTC ”) govern the sale of products via the website www.expert4house.com/en/ (“ Site ”) between GEFA SRLS – Expert4House (hereinafter, the “ Seller ”) and the consumer or professional user (hereinafter, the “ Customer ”). For anything not covered herein, please refer to the applicable legislation and the pages: Terms and Conditions of Use , Privacy , Cookies , Shipping & Returns .

2) Seller Information

GEFA SRLS – Expert4House , Via Maria 105/111, 03100 Frosinone (FR), CF/ P.IVA 03139870608 , REA FR – 302230 , PEC: [email protected] . Contacts: [email protected] .

3) Recipients and scope

The GTC apply to purchases made in Italy/EU via the Site. The Consumer Code applies to consumer customers; civil law provisions apply to professionals , excluding mandatory consumer protections.

4) Pre-contractual information

Before placing the order, the Customer clearly views the essential product features, the total price including taxes, shipping costs, and any other costs. Mandatory information is also provided in the order confirmation email.

5) Catalog, images and availability

The images are illustrative; minor differences (e.g., features/packaging, color) do not affect functionality. Availability shown is indicative and may vary; if the item is unavailable after you order, we will refund the amount paid without undue delay or offer an equivalent alternative.

6) Prices, VAT and promotions

Prices are expressed in Euros and include VAT unless otherwise indicated. When we apply a price reduction , we also indicate the previous price , considered the lowest price in the previous 30 days , unless otherwise specified by law. Discount codes cannot be combined unless expressly stated.

7) Orders and conclusion of the contract

To purchase, add the products to your cart, enter the requested information, and confirm your order. The contract is considered concluded when you receive the confirmation email with your order number and summary. We reserve the right to refuse your order in the event of anomalies (e.g., unauthorized payment, incomplete information, suspected fraud), and will refund any amounts already paid.

8) Payments and security (PSD2/SCA)

Accepted methods: Payment cards (with possible Strong Customer Authentication ), PayPal , Bank Transfer ( [inserisci IBAN/causale se attivi]), Cash on delivery with a €3.90 surcharge (Italy only, subject to amount limits). Payments are processed via certified gateways; we may implement additional anti-fraud controls.

9) Billing

Customers with VAT numbers can request an electronic invoice by entering their details during the order process. For consumers, we issue a commercial document/invoice upon request.

10) Shipping, delivery and collection

Italy: We ship with SDA , costing €5.90 to your home address or €5.40 to a collection point ; free for orders over €100 (SDA standard). Orders confirmed by 3:30 PM (Mon–Fri) are usually processed the same day. Estimated delivery time is 24–48 hours from dispatch (up to 72 hours for islands/remote areas). International EU: UPS Standard (economical, day-definite) or DHL Express (urgent). Exact costs are calculated at checkout. Upon shipment, we send tracking information via email. Deliveries are generally made Mon–Fri, during the day.

11) Passage of risk

For the consumer customer, the risk of loss or damage passes when the customer (or a third party designated by the customer, other than the carrier) takes possession of the goods. If the customer uses a carrier other than the one proposed by the seller, the risk passes upon delivery to the carrier.

12) Right of withdrawal (consumers)

The consumer has the right to withdraw from the contract within 14 days of delivery, without having to provide a reason. To exercise this right, simply send a written communication (email to [email protected] ) or use the standard withdrawal form available at the bottom of this page.

13) Effects of withdrawal, return and refund

The customer must return the goods within 14 days of the withdrawal notification, intact and complete with packaging, accessories, and manuals. Except for defective or damaged products upon arrival, the customer is responsible for the direct cost of returning the goods . The refund (price + standard shipping costs) will be made using the same payment method within 5–7 business days of receipt and verification of the returned goods.

14) Exceptions to withdrawal

Withdrawal is excluded in the cases provided for by law, including: goods made to measure or clearly personalized; sealed goods that are not suitable for return for hygiene reasons and have been opened after delivery; supply of sealed audio/video recordings or computer software that have been opened after delivery; digital content not supplied on a tangible medium after the start of performance with consent.

15) Damaged or non-compliant products (DOA)

Upon delivery, check the condition of the package. If there is any obvious damage, please sign with a reservation and contact us within 48 hours with photos/videos to initiate the process with the courier. If the product is found to be DOA (Double-Observed Upon Initial Use), we will replace or refund the product as required by law.

16) Legal guarantee of conformity (consumers)

All products are covered by a 2-year legal guarantee of conformity . In the event of a defect, the consumer has the right to repair or replacement free of charge; where this is impossible or excessively costly, the consumer is entitled to a price reduction or termination . Requests should be sent to [email protected] with the order number and description of the defect.

17) Manufacturer's commercial guarantees

Any additional commercial guarantees are offered by the manufacturer according to the terms and conditions indicated by them and do not replace or limit the legal guarantee .

18) WEEE and Batteries

Do not dispose of electrical/electronic equipment in municipal waste. If you purchase equivalent new WEEE, you can request free one-to-one collection of your household WEEE (including online purchases) by arranging the collection with our Customer Service.

19) Reviews and positioning criteria

We encourage post-purchase reviews and implement technical controls to limit abuse. " Verified Review " labels indicate content associated with actual orders. Lists such as " Popular / Recommended " may be based on sales, ratings, and availability; any sponsorships are indicated.

20) Geoblocking and delivery areas

We do not unfairly discriminate based on nationality or residence in terms of access and conditions. Shipping restrictions and different costs may apply depending on destination.

21) Force majeure

We are not responsible for delays/failures due to events beyond our reasonable control (strikes, natural disasters, network/service interruptions, or government measures). In such cases, the contractual terms are suspended for the duration of the event.

22) Complaints and alternative dispute resolution (ADR)

For assistance and complaints, please write to [email protected] . You can contact ADR bodies registered with the Chambers of Commerce or recognized nationally/Europeanly. Legal remedies remain unaffected.

23) Applicable law and competent court

The GTC are governed by Italian law. For disputes with consumers, the court of the consumer's place of residence or domicile has exclusive jurisdiction. For professional customers (B2B), the court of Frosinone has exclusive jurisdiction, except for mandatory provisions.

24) Changes to the GTC

We may update the Terms and Conditions for technical, regulatory, or organizational reasons. Changes apply to orders placed after publication.

25) Standard withdrawal form (EU Annex)

If you wish to withdraw from the contract, you can use the following form (optional). Send it to: GEFA SRLS – Expert4House , email: [email protected] .

— I/we hereby give notice of withdrawal from the contract of sale of the following goods/services:
— Ordered on / received on:
— Name of consumer(s):
— Address of the consumer(s):
— Signature of the consumer(s) (only if on paper):
— Date: